Refunds apply only after we approve a return or confirm a billing error. Pricing is quote-based — there is no online checkout.
When Refunds Apply
- Approved returns after factory inspection
- Duplicate payment or clear billing error on a confirmed quote
- Order cancelled before dispatch, where materials have not already been committed
Method & Timing
Approved refunds are returned to the original payment method whenever possible. Timing depends on your bank or payment provider after we release the refund. We will confirm when the refund has been initiated.
Partial Refunds
If only some line items are approved for return, we refund that portion of the quote. Shipping or custom machining already completed may be non-refundable unless we made an error.
Need Help?
Share your quote reference and payment details with our team via Contact Us, WhatsApp, or email so we can resolve the case quickly.